At Realmojd, we’re passionate about jade and committed to making your experience with us as seamless as the stones we craft. Whether you’re curious about our jewelry, shipping from Xiamen, or the heritage of jade, we’ve compiled answers to the questions we hear most often. If you don’t find what you’re looking for, feel free to reach out to us at [email protected]—we’re here to help you uncover the beauty of jade!
What types of jade does Realmojd offer?
Answer: We specialize in two exceptional varieties: Hetian jade and jadeite. Hetian jade, is renowned for its creamy, lustrous texture and cultural significance. Jadeite dazzles with its vibrant greens and translucency, often called the “king of jade.” Every piece—from pendants to earrings—is 100% natural and comes with a certificate of authenticity.
Answer: At Realmojd, authenticity is our promise. Each item is hand-selected by our experts and accompanied by a certificate verifying its natural origin—untreated Hetian jade or jadeite. Our Xiamen-based team works closely with trusted suppliers to ensure quality, so you can wear your jewelry with confidence, knowing it’s as genuine as the traditions it represents.
Answer: We ship from our location in Futian District, Xiamen, China. Domestic orders (within China) typically arrive within 3-7 business days. International shipping varies: 7-14 business days to most countries, depending on customs clearance. You’ll receive a tracking number once your order ships—email [email protected] if you need assistance!
Answer: Yes! We offer a 30-day return policy for unused, undamaged items in their original packaging. Custom-made pieces (e.g., engraved jewelry) and final sale items are non-returnable. For defective items, we’ll cover return shipping and provide a replacement or refund. Check our Refund and Returns Policy or contact [email protected] to start the process.
Answer: Jade is durable yet delicate, like its cultural legacy. Clean it with a soft, damp cloth and mild soap—avoid harsh chemicals or ultrasonic cleaners. Store it in a soft pouch or box to prevent scratches, and keep it away from extreme heat. With proper care, your Realmojd piece will shine for generations, just as jade has endured through history.
Answer: Yes, we can create bespoke jade pieces tailored to your vision—whether it’s a unique carving or a personalized design. Contact us at [email protected] with your ideas, and we’ll provide a quote and timeline. Note that custom orders are non-returnable due to their unique nature.
Answer: Jade’s beauty lies in its natural variations. Hetian jade ranges from creamy white to soft yellow, often with subtle veins, while jadeite spans pale greens to deep emerald hues with differing translucency. These differences reflect the stone’s origin and formation over millennia—each piece is a one-of-a-kind gift from nature.
Answer: For rings, measure your finger with a string or use a ring sizer, then refer to our size chart on realmojd.com. For bracelets, measure your wrist and add 1-2 cm for comfort. Unsure? Email [email protected] with your measurements, and we’ll guide you to the perfect fit.
Answer: Yes, we ship worldwide from Xiamen! Shipping costs vary by destination and are calculated at checkout. International orders may incur customs duties or taxes, which are the buyer’s responsibility. Contact [email protected] if you need a shipping estimate before ordering.
Answer: If your package doesn’t arrive or arrives damaged, email us at [email protected] within 7 days of the expected delivery date with your order number and photos (if applicable). We’ll work with the carrier to resolve it—offering a replacement or refund as needed—ensuring your jade reaches you safely.
Shopping Cart
Scroll to Top