At Realmojd, we cherish the timeless beauty of jade and the trust you place in us when you visit our website or purchase our jewelry. Located in the dynamic Tongan District, Xiamen, Fujian, China, we are committed to protecting your privacy with the same care we put into crafting our Hetian jade and jadeite pieces. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with realmojd.com. Our goal is to be as transparent as the jade we work with, ensuring you feel confident and informed about your data.
1. Information We Collect
We collect information to provide you with the best possible experience, from browsing our jade collections to completing your purchase. The types of information we may collect include:
- Personal Information You Provide: When you place an order, contact us, or sign up for updates, we may collect your name, email address (e.g., when you email [email protected]), shipping address, phone number, and payment details.
- Automatically Collected Information: As you navigate our site, we use cookies and similar technologies to gather data such as your IP address, browser type, device information, and browsing behavior (e.g., pages visited, items viewed). This helps us improve our website and tailor your experience.
- Optional Information: If you share feedback or preferences (e.g., your favorite jade piece), we may store this to enhance your future interactions with us.
We only collect what’s necessary to serve you, respecting the simplicity and purity that jade embodies.
2. How We Use Your Information
Your information helps us bring the elegance of jade to your doorstep. We use it for the following purposes:
- Order Fulfillment: To process and ship your jewelry, such as a Hetian jade bracelet or jadeite pendant, to your provided address.
- Customer Support: To respond to your inquiries sent to [email protected], ensuring you receive timely assistance.
- Website Improvement: To analyze browsing patterns and optimize our site, making it easier to explore our collections.
- Marketing (Optional): If you opt in, we may send you updates about new jade arrivals or special offers. You can unsubscribe at any time.
- Legal Compliance: To meet regulatory requirements in China and other regions where we operate.
We do not sell or share your personal data with third parties for their marketing purposes—your trust is as precious to us as jade itself.
3. How We Collect Your Information
- Directly from You: Through forms you fill out (e.g., checkout or contact forms) or emails you send to [email protected].
- Automatically: Via cookies and analytics tools that track your interaction with our site. You can manage cookie preferences in your browser settings.
- From Third Parties: We may receive data from payment processors or shipping partners to complete your order, but only what’s essential for the transaction.
4. Sharing Your Information
We share your data only when necessary and with trusted partners:
- Service Providers: Payment processors, shipping companies, and IT support providers who help us deliver your jade jewelry. These partners are bound by strict confidentiality agreements.
- Legal Obligations: If required by law or to protect our rights, we may disclose information to authorities, such as complying with regulations in Xiamen or international trade laws.
Your privacy remains our priority—we ensure any shared data is handled with care and purpose.
5. How We Protect Your Information
Just as jade is carved with precision, we safeguard your data with diligence:
- Security Measures: We use encryption (e.g., SSL for secure transactions), firewalls, and secure servers to protect your information.
- Limited Access: Only authorized Realmojd staff, trained in data protection, can access your personal data.
- Retention: We keep your information only as long as needed for the purposes outlined (e.g., order fulfillment) or as required by law, after which it is securely deleted.
6. Your Rights and Choices
You have control over your personal information, reflecting the harmony we seek in jade craftsmanship:
- Access and Update: Request to see or correct your data by emailing [email protected].
- Deletion: Ask us to delete your information, subject to legal retention requirements.
- Opt-Out: Unsubscribe from marketing emails via the link in any message or by contacting us.
- Cookies: Adjust your browser settings to refuse cookies, though this may affect site functionality.
7. International Data Transfers
Based in Xiamen, China, we process data locally but may transfer it internationally (e.g., to shipping partners or customers worldwide). We ensure such transfers comply with applicable laws, protecting your data no matter where it travels—like jade crossing borders to find its wearer.
8. Third-Party Links
Our site may include links to external websites (e.g., payment gateways). These sites have their own privacy policies, which we encourage you to review. Realmojd is not responsible for their practices.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on realmojd.com with the effective date (e.g., March 13, 2025). Significant changes will be communicated via email to [email protected] subscribers.
10. Contact Us
Questions about your privacy? Reach out to us:
- Email: [email protected]
- Address: No. 16, Fengling 2nd Rd, Tongan District, Xiamen, Fujian, China, 361000
- Response Time: We aim to reply within 24 hours on weekdays, 48 hours on weekends.
At Realmojd, your privacy is as enduring as the jade we craft—thank you for trusting us.