At Realmojd, we take pride in crafting jade jewelry that embodies beauty, tradition, and quality. We understand that every piece—whether a Hetian jade bracelet or a jadeite pendant—carries meaning and value to you. Our Refund and Returns Policy is designed to ensure your satisfaction with every purchase from realmojd.com. Based in Xiamen’s vibrant Futian District, we’re committed to making your experience as smooth as the jade we polish. Please read below to understand our straightforward process for returns and refunds.
1. Eligibility for Returns
We want you to love your Realmojd jewelry. You may return your purchase under the following conditions:
- Timeframe: Returns are accepted within 30 days of delivery. This gives you ample time to appreciate your jade piece.
- Condition: Items must be unused, undamaged, and in their original condition, including packaging, tags, and certificate of authenticity (if provided). Jade is delicate—please handle it with care.
- Eligible Items: Most jewelry, such as pendants, rings, bracelets, and earrings, qualifies for return, except for:
- Custom-made or personalized items (e.g., engraved jade pieces).
- Items marked as final sale during promotions.
If you’re unsure about eligibility, reach out to us at [email protected]—we’re here to assist.
2. How to Initiate a Return
Returning your item is simple and stress-free:
- Contact Us: Email [email protected] within 30 days of delivery with your order number, item details, and reason for return (e.g., “Changed my mind” or “Received a defective piece”).
- Receive Approval: We’ll respond within 24-48 hours with a return authorization and shipping instructions. Returns without prior approval cannot be processed.
- Ship It Back: Package the item securely in its original box and send it to:
- Return Address: No. 16, Fengling 2nd Rd, Tongan District, Xiamen, Fujian, China, 361000
- Use a trackable shipping method—we recommend insuring valuable jade items.
- Confirmation: Once we receive and inspect your return (typically within 5-7 business days), we’ll notify you via email about the approval or rejection of your refund.
3. Refund Process
Once your return is approved, here’s what to expect:
- Refund Amount: You’ll receive a full refund of the purchase price (excluding original shipping costs) to your original payment method.
- Processing Time: Refunds are issued within 7-10 business days of receiving your return. Depending on your bank or payment provider, it may take an additional 3-5 days to appear in your account.
- Shipping Costs: Original shipping fees are non-refundable, and return shipping costs are your responsibility unless the item is defective or incorrect (see Section 4).
We aim to process refunds with the same precision we apply to carving jade—swiftly and accurately.
4. Defective or Incorrect Items
If your jade piece arrives damaged, defective, or isn’t what you ordered, we’ll make it right:
- Notification: Contact us at [email protected] within 7 days of delivery with photos of the issue (e.g., a cracked bracelet or wrong earrings).
- Resolution: We’ll provide a prepaid return label and, upon inspection:
- Replace the item with an identical or comparable piece at no cost (if available).
- Issue a full refund, including original shipping costs, if a replacement isn’t possible.
- Our Commitment: Jade’s natural variations (e.g., slight color differences) are part of its charm, but manufacturing defects or errors are not—we stand by our craftsmanship.
5. Non-Returnable Items
To maintain fairness and quality, the following cannot be returned:
- Custom or engraved jewelry, as these are made uniquely for you.
- Items damaged due to misuse, improper care, or wear (e.g., scratched jade from dropping).
- Final sale items clearly marked during purchase.
6. International Returns
For customers outside China, the process remains the same, with a few notes:
- Shipping: Return shipping costs are your responsibility unless the item is defective. International shipping can take longer—please use a trackable service.
- Customs Fees: Any duties or taxes incurred during return shipping are not refundable.
We ship jade worldwide from Xiamen and strive to make returns as seamless as possible, no matter where you are.
7. Cancellations
Changed your mind before shipping?
- Before Shipment: Contact [email protected] within 24 hours of placing your order. If it hasn’t shipped, we’ll cancel it and issue a full refund.
- After Shipment: Once shipped, the return process (Section 2) applies.
8. Contact Us for Assistance
Questions about returns or refunds? We’re here to help:
- Email: [email protected]
- Address: No. 16, Fengling 2nd Rd, Tongan District, Xiamen, Fujian, China, 361000
- Response Time: Expect a reply within 24 hours on weekdays, 48 hours on weekends.
At Realmojd, we value your satisfaction as much as the jade we craft—let us ensure your experience is exceptional.