Refund and Returns Policy

At Realmojd, we take pride in crafting titanium alloy accessories that reflect modern style, strength, and durability. Whether it’s a titanium bracelet, pendant, ring, or earring, each piece is engineered to combine precision with personality. Our Refund and Returns Policy is designed to ensure your satisfaction with every purchase from realmojd.com. Based in Xiamen’s vibrant Tongan District, we’re committed to making your experience as smooth and reliable as the titanium we forge. Please read below to understand our straightforward process for returns and refunds.

1. Eligibility for Returns

We want you to be completely satisfied with your Realmojd accessory. You may return your purchase under the following conditions:

  • Timeframe: Returns are accepted within 30 days of delivery, giving you time to evaluate your titanium piece.

  • Condition: Items must be unused, undamaged, and in their original condition, including packaging, tags, and any authenticity documentation (if provided).

  • Eligible Items: Most titanium accessories such as rings, pendants, bracelets, and earrings qualify for return, except:

    • Custom-made or personalized items (e.g., engraved titanium pieces).

    • Items marked as final sale during promotions.

If you’re unsure about your item’s eligibility, reach out to us at [email protected] — we’re happy to help.

2. How to Initiate a Return

Returning your item is simple and hassle-free:

  1. Contact Us: Email [email protected] within 30 days of delivery with your order number, item details, and reason for return (e.g., “Changed my mind” or “Received a defective item”).

  2. Receive Approval: We’ll respond within 24–48 hours with a return authorization and shipping instructions. Returns without prior approval cannot be accepted.

  3. Ship It Back: Securely repackage the item in its original box and send it to:

    Return Address:
    No. 16, Fengling 2nd Rd, Tongan District,
    Xiamen, Fujian, China, 361000

    Use a trackable shipping method — we recommend insuring your shipment for valuable pieces.

  4. Confirmation: Once we receive and inspect your return (usually within 5–7 business days), we’ll email you regarding approval or rejection of your refund.

3. Refund Process

Once your return is approved, here’s what to expect:

  • Refund Amount: You’ll receive a full refund of the purchase price (excluding original shipping costs) to your original payment method.

  • Processing Time: Refunds are issued within 7–10 business days of receiving your return. Your bank may take an additional 3–5 days to post the funds.

  • Shipping Costs: Return shipping is your responsibility unless the item is defective or incorrect. Original shipping costs are non-refundable.

We aim to process your refund with the same precision we apply to crafting every titanium piece.

4. Defective or Incorrect Items

If your titanium item arrives damaged, defective, or incorrect, we’ll make it right:

  • Notification: Contact [email protected] within 7 days of delivery with clear photos of the issue (e.g., scratches, defects, or wrong item received).

  • Resolution: We will:

    • Provide a prepaid return label.

    • Upon receiving and inspecting the return, either:

      • Send a replacement item at no extra cost, or

      • Issue a full refund (including original shipping) if a replacement is unavailable.

Note: Slight differences in finish or color are natural in metalworking and not considered defects—but quality flaws are not acceptable, and we stand by our craftsmanship.

5. Non-Returnable Items

The following items cannot be returned:

  • Custom-made or engraved titanium pieces.

  • Items damaged through misuse, wear, or improper care (e.g., dents or scratches from impact).

  • Items clearly marked as final sale at the time of purchase.

6. International Returns

For customers outside China, the return process remains the same with a few notes:

  • Shipping: Return shipping is at your expense unless the item is defective.

  • Time: International returns may take longer. Use a trackable shipping service to avoid issues.

  • Customs Fees: Duties or taxes paid during return shipping are not refundable by Realmojd.

We ship titanium alloy accessories worldwide from Xiamen and work hard to ensure returns are seamless across borders.

7. Cancellations

Changed your mind before shipping?

  • Before Shipment: Contact [email protected] within 24 hours of placing your order. If it hasn’t shipped, we’ll cancel it and issue a full refund.

  • After Shipment: If your order has shipped, you’ll need to follow the return process outlined in Section 2.

8. Contact Us for Assistance

Questions about returns or refunds? We’re here to assist:

  • Email: [email protected]

  • Address: No. 16, Fengling 2nd Rd, Tongan District, Xiamen, Fujian, China, 361000

  • Response Time: Expect a reply within 24 hours on weekdays, 48 hours on weekends.

At Realmojd, your satisfaction is as important as the quality and strength of the titanium we shape. Let us ensure your experience is exceptional.

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