Shipping Policy

At Realmojd, we’re proud to deliver the timeless elegance of jade—from our home in Xiamen’s Tongan District to customers around the globe. Just as jade journeys from ancient mines to skilled hands, we ensure your jewelry reaches you safely, securely, and promptly. This Shipping Policy outlines our timelines, methods, and commitment to your satisfaction.

For any shipping inquiries, contact us at [email protected]—we’re here to help!

1. Shipping Locations

We ship worldwide from our workshop at:

No. 16, Fengling 2nd Rd, Tongan District, Xiamen, Fujian, China, 361000

Whether you’re in China or abroad, we bring the beauty of jade directly to you.

2. Processing Time

Standard Orders: Processed within 1–3 business days after payment confirmation. Each piece is carefully packaged to protect its natural beauty.
Custom Orders: Personalized items require 7–14 business days to craft and process, depending on complexity. An estimated delivery timeline will be shared when you place your order.
Delays: During holidays or high-volume periods, processing may take slightly longer. We’ll keep you informed via email if that occurs.

3. Shipping Methods & Delivery Times

We work with trusted logistics providers for timely and secure delivery:

Domestic (China)

Courier: SF Express or similar
Delivery Time: 3–7 business days
Cost: $5–$10 USD (or equivalent in CNY), calculated at checkout

International

Courier: DHL, FedEx, or China Post
Delivery Time: 7–14 business days (up to 21 in remote areas)
Cost: From $15 USD, depending on destination and method

You will receive a tracking number via email once your package ships.

4. Shipping Costs

Calculated at Checkout: Based on weight, destination, and method
Free Shipping: Orders over $150 USD qualify for free standard shipping worldwide (excluding some remote areas)
Import Duties & Taxes: Not included in shipping cost. Customers are responsible for any applicable customs charges in their country.

5. Order Tracking

You’ll receive a tracking link after your order ships. You can monitor your package from Xiamen to your door.
If your tracking info isn’t updating, contact us at [email protected] with your order number.

6. Lost or Damaged Shipments

We take every measure to ensure safe delivery:

Lost Orders: If your package hasn’t arrived within 30 days (or 45 days internationally), let us know—we’ll file a claim and issue a replacement or refund.
Damaged Items: Notify us within 7 days of delivery with photos. We’ll send a prepaid return label and offer a replacement or full refund, as outlined in our Refund & Returns Policy.

7. Shipping Restrictions

Unavailable Destinations: Some locations may be restricted due to logistics or legal constraints. If your country isn’t available at checkout, email us for options.
Custom Orders: May require special shipping handling; we’ll confirm details upon purchase.

8. Address Accuracy

Customer Responsibility: Please check your shipping address carefully during checkout. We are not responsible for delays due to incorrect addresses.
Changes: Email us within 24 hours of ordering if you need to make a change. After shipping, address changes depend on the carrier’s policy.

9. Pre-Orders & Backorders

Pre-Orders: Shipping estimates will be clearly noted on the product page (e.g., 2–4 weeks).
Backorders: We’ll notify you of delays and offer the option to wait or cancel for a full refund.

10. Contact Us

We’re always happy to assist:

Email: [email protected]
Address: No. 16, Fengling 2nd Rd, Tongan District, Xiamen, Fujian, China, 361000
Response Time: Within 24 hours on weekdays; 48 hours on weekends

At Realmojd, we ship with the same care and precision used in crafting your jade. Every package is more than a delivery—it’s a journey of tradition and beauty, from our hands to yours.