Shipping Policy

At Realmojd, we take pride in delivering the timeless beauty of jade from our home in Xiamen’s Futian District to customers around the world. Just as jade travels from ancient mines to skilled artisans, we ensure your jewelry reaches you safely and promptly. This Shipping Policy outlines our process, timelines, and commitment to bringing your Hetian jade and jadeite treasures to your doorstep. For any questions, contact us at [email protected]—we’re here to assist!

1. Shipping Locations

We ship from our base at No. 16, Fengling 2nd Rd, Tongan District, Xiamen, Fujian, China, 361000, to destinations worldwide. Whether you’re in China or across the globe, Realmojd brings jade’s elegance to you.

2. Processing Time

  • Standard Orders: Most orders are processed within 1-3 business days after payment confirmation. We carefully package each piece—pendants, rings, bracelets, or earrings—to protect its natural beauty.
  • Custom Orders: Bespoke or personalized items may take 7-14 business days to craft and process, depending on the design. We’ll provide an estimated timeline when you order.
  • Delays: During peak seasons (e.g., holidays) or due to unforeseen events, processing may take slightly longer. We’ll notify you via email if there’s a delay.

3. Shipping Methods and Delivery Times

We partner with reliable carriers to ensure safe delivery:

  • Domestic Shipping (China):
    • Method: Standard shipping via local couriers (e.g., SF Express).
    • Delivery Time: 3-7 business days.
    • Cost: Calculated at checkout, typically $5-$10 USD (or equivalent in CNY).
  • International Shipping:
    • Method: International carriers (e.g., DHL, FedEx, or China Post).
    • Delivery Time: 7-14 business days to most countries, depending on customs clearance. Remote areas may take up to 21 days.
    • Cost: Varies by destination, starting at $15 USD—exact rates shown at checkout.

Once shipped, you’ll receive a tracking number via email to follow your jade’s journey.

4. Shipping Costs

  • Calculation: Shipping fees are based on weight, destination, and selected method, displayed at checkout before you confirm your order.
  • Free Shipping: Orders over $150 USD qualify for free standard shipping worldwide (exclusions may apply for remote areas—check at checkout).
  • Additional Fees: International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These are not included in our shipping costs and vary by location.

5. Order Tracking

  • How to Track: After your order ships, we’ll email you a tracking number linked to the carrier’s website. Monitor your package’s progress from Xiamen to your address.
  • Support: If tracking isn’t updating or you need help, email [email protected] with your order number—we’ll investigate for you.

6. Lost or Damaged Shipments

We take every precaution to ensure your jade arrives intact:

  • Lost Packages: If your order doesn’t arrive within 30 days of shipment (or 45 days for international orders), contact [email protected]. We’ll file a claim with the carrier and offer a replacement or full refund.
  • Damaged Items: If your jewelry arrives damaged (e.g., a cracked jadeite pendant), email us within 7 days of delivery with photos. We’ll provide a prepaid return label and send a replacement or refund, per our Refund and Returns Policy.

7. Shipping Restrictions

  • Non-Deliverable Areas: We ship to most countries, but some regions may be restricted due to carrier limitations or local regulations. If your location isn’t available at checkout, email [email protected] for alternatives.
  • Custom Items: Due to their unique nature, custom orders may have specific shipping requirements—we’ll confirm details with you.

8. Address Accuracy

  • Your Responsibility: Please double-check your shipping address at checkout. We’re not responsible for delays or losses due to incorrect addresses.
  • Changes: If you need to update your address before shipment, email [email protected] within 24 hours of ordering. After shipment, changes depend on the carrier’s policies.

9. Pre-Orders and Backorders

  • Pre-Orders: For new jade designs not yet in stock, shipping timelines will be noted on the product page (e.g., 2-4 weeks).
  • Backorders: If an item is temporarily out of stock, we’ll notify you of the expected shipping date—choose to wait or receive a refund.

10. Contact Us

Questions about shipping? We’re ready to help:

  • Email: [email protected]
  • Address: No. 16, Fengling 2nd Rd, Tongan District, Xiamen, Fujian, China, 361000
  • Response Time: Within 24 hours on weekdays, 48 hours on weekends.

At Realmojd, we treat every shipment with the care of a jade craftsman—ensuring your treasure arrives as beautifully as it left us.

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